Ruby Bow Womenswear

 
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Delivery & Returns

Delivery

Deliveries will be sent through Royal mail or courier, the cost of delivery is £3.95 for the first item, and £2 per item thereafter.

We aim to deliver mainland UK orders in 2-5 working days. Deliveries to Northern Ireland and the Highlands and Islands may take longer to arrive; we aim to deliver these orders in 7 working days. If you have not received your order within these specified times, please contact our customer services department by sending an e-mail to shop@rubybow.com.

All deliveries require a signature. Please give an address at which the parcel can be signed for by yourself or on your behalf. If the order cannot be signed for, a carrier will leave a calling card with a phone number to arrange either collection from a local post office or another delivery date.

Returns

We guarantee to refund any item you are not happy with when you return it to us in its original, unused, saleable condition within 14 days of receipt. Please note that items must be returned with all tags intact and in the original packaging. 

If you wish to return or exchange an item, you must notify your intention by e-mail within 7 working days from the date you received your goods to shop@rubybow.com. The item(s) must then be returned within 14 days of reciept. If you wish to exchange any items, please state the item(s) concerned in the email, you will not be charged additional delivery costs on your replacement item(s).

To return goods for refund or exchange please send them to:

Ruby Bow
9c Thirlmere road
London
SW16 1QW

The customer is responsible for the postage costs incurred when returning an item. The goods are your responsibility until they reach our warehouse. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning. Registered post is recommended as items lost cannot be refunded.

Refunds will be credited to your original method of payment within 28 days excluding cost of delivery (unless goods are faulty or not as ordered). If the products you return are faulty or not as ordered we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge.

Hi 
We are Ruby Bow. Our aim is to make you happy. Buy something from us today and you will understand exactly what we mean.
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